WE Report

Audits


CHC HS

No person selected

Report No.

1701
Joint Industry Audit Report-CHC- Helikopter Service
Type of audit

External Audits
CHC HS
Auditee/Customer

CHC HS
Wellesley Petroleum AS

Date

2020/06/24

1994 days ago
Findings

11
Number of findings
Status

Closed
External Audits


Joint Industry Audit Report-CHC- Helikopter Service
Summary

CHC HS give an overall excellent impression. Despite the complexity in the operation (number of
bases and different aircraft types) and the current COVID-19 challenges, the reporting (incident
reporting and audit findings) has not revealed any major concerns.
Personnel interviewed during the audit expressed a professional attitude and a genuine desire to
seek continuous improvements. The audit team noted many positive aspects:
 The Part M CAME has been completely renewed and is recently submitted to the NCAA
for approval.
 A reorganising of the Part M department is underway with the aim of increasing capacity
and flexibility.
 Part M is in the process of specifying contracts towards HeliOne for each required area.
This is positive for good order and oversight and is in line with the current regulatory
requirements.
 Sick leave rates are generally low.
 The TRIR (Total Recordable Incident Rate) is low (and have been for some time).
Despite the fundamental solidity CHC HS display there are some general areas worth monitoring:
 Due to rightsizing in a challenging and competing marketspace combined with applied
principles of seniority, the company demographic reflects an ageing technical and
operational workforce driving cost and leaving the company susceptible to “generation
gaps” unless controlled.
 Multiple CHC HS staff postholders hold significant positions/roles within corporate CHC,
this is especially true for the accountable manager who is also responsible for the UK,
Irish, and Dutch operations. One should ensure that the workload is manageable, and
that Norwegian operation is sufficiently prioritized for effective and safe operations and
that the accountable manager is delegated adequate authority at all time.

Findings

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    Responsibilities concerning the ERP (overall
    responsibility, responsibility for the manual, for
    the practical execution of exercises etc.) should
    be clearly stated in the manuals, or one of the
    manuals.
    (ref: the ERP and SC&M Manuals)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    An overall analysis of the data derived from the
    internal and external audits should be
    undertaken in order to assess the suitability and
    efficiency of the Quality (Safety & Compliance)
    monitoring system and function.
    (ref: ISO 9001:2015)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The HESS Advisors responsibilities concerning
    security should be stated in the HESS Manual.
    (ref: the CHC HS HESS manual)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    A contract stating the relation between Securitas
    and CHC HS could not be presented during the
    audit.
    (ref: EASA ORO.GEN 205)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The completed MoC concerning the Ground
    Operations restructure (outsourcing) could not
    be presented in the audit.
    (ref SC&M Manual)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The management of risk is described in different
    processes. It is hard to see from the SC&M
    Manual how these different risk management
    descriptions come together in the risk register
    and the current bow tie, given those are the two
    ultimate (or penultimate) expressions of the
    current risk picture in the company. In sum it
    may be difficult to secure that all risks are
    manged as intended in ORO.GEN 200.
    (ref: EASA ORO.GEN 200)

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    We register that the climate for cooperation between
    CHC HS and Bristow is good. However, there is
    something to be desired concerning the timely sharing of
    information between the companies in the cases of
    serious events. We suggest the companies look into this
    for the purpose of improving non-competitive information
    sharing.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The yearly performance review had not been completed
    for all technicians at some of the bases.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The CHC MOE does not mention any training
    requirement for the handling of parts in relation to ESD
    (Electrostatic Discharge).

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The NP Part M will revert back to the Common Audit on
    why there is a sudden dip in MEL statistics for May. We
    also observe an increase in MEL use before May, but
    none of the other relevant KPIs (robberies, MDR)
    indicate anything in particular pointing to any problems
    related to the lack of parts.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    In different MoM from different FDM meetings it is hard
    to see concrete actions and also whether the different
    outputs are being tracked in the management (SQID)
    system.

    Anniken Meisler



Additional Documentation

EA-2020-6_JI-Audit-Report-CHC.pdf Status-Fellesrevisjonen-Feb-2021-.xlsx medarbeidersamtaler.png


EA-2020-6_JI-Audit-Report-CHC.pdf, Status-Fellesrevisjonen-Feb-2021-.xlsx, medarbeidersamtaler.png




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CHC HS

No person selected

Report No.

1701
Joint Industry Audit Report-CHC- Helikopter Service
Type of audit

External Audits
CHC HS
Auditee/Customer

CHC HS
Wellesley Petroleum AS

Date

2020/06/24

1994 days ago
Findings

11
Number of findings
Status

Closed
External Audits


Joint Industry Audit Report-CHC- Helikopter Service
Summary

CHC HS give an overall excellent impression. Despite the complexity in the operation (number of
bases and different aircraft types) and the current COVID-19 challenges, the reporting (incident
reporting and audit findings) has not revealed any major concerns.
Personnel interviewed during the audit expressed a professional attitude and a genuine desire to
seek continuous improvements. The audit team noted many positive aspects:
 The Part M CAME has been completely renewed and is recently submitted to the NCAA
for approval.
 A reorganising of the Part M department is underway with the aim of increasing capacity
and flexibility.
 Part M is in the process of specifying contracts towards HeliOne for each required area.
This is positive for good order and oversight and is in line with the current regulatory
requirements.
 Sick leave rates are generally low.
 The TRIR (Total Recordable Incident Rate) is low (and have been for some time).
Despite the fundamental solidity CHC HS display there are some general areas worth monitoring:
 Due to rightsizing in a challenging and competing marketspace combined with applied
principles of seniority, the company demographic reflects an ageing technical and
operational workforce driving cost and leaving the company susceptible to “generation
gaps” unless controlled.
 Multiple CHC HS staff postholders hold significant positions/roles within corporate CHC,
this is especially true for the accountable manager who is also responsible for the UK,
Irish, and Dutch operations. One should ensure that the workload is manageable, and
that Norwegian operation is sufficiently prioritized for effective and safe operations and
that the accountable manager is delegated adequate authority at all time.

Findings

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    Responsibilities concerning the ERP (overall
    responsibility, responsibility for the manual, for
    the practical execution of exercises etc.) should
    be clearly stated in the manuals, or one of the
    manuals.
    (ref: the ERP and SC&M Manuals)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    An overall analysis of the data derived from the
    internal and external audits should be
    undertaken in order to assess the suitability and
    efficiency of the Quality (Safety & Compliance)
    monitoring system and function.
    (ref: ISO 9001:2015)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The HESS Advisors responsibilities concerning
    security should be stated in the HESS Manual.
    (ref: the CHC HS HESS manual)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    A contract stating the relation between Securitas
    and CHC HS could not be presented during the
    audit.
    (ref: EASA ORO.GEN 205)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The completed MoC concerning the Ground
    Operations restructure (outsourcing) could not
    be presented in the audit.
    (ref SC&M Manual)

    Anniken Meisler

  • Non-Conformity

    Closed


    Closed


    Deadline was:

    The management of risk is described in different
    processes. It is hard to see from the SC&M
    Manual how these different risk management
    descriptions come together in the risk register
    and the current bow tie, given those are the two
    ultimate (or penultimate) expressions of the
    current risk picture in the company. In sum it
    may be difficult to secure that all risks are
    manged as intended in ORO.GEN 200.
    (ref: EASA ORO.GEN 200)

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    We register that the climate for cooperation between
    CHC HS and Bristow is good. However, there is
    something to be desired concerning the timely sharing of
    information between the companies in the cases of
    serious events. We suggest the companies look into this
    for the purpose of improving non-competitive information
    sharing.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The yearly performance review had not been completed
    for all technicians at some of the bases.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The CHC MOE does not mention any training
    requirement for the handling of parts in relation to ESD
    (Electrostatic Discharge).

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    The NP Part M will revert back to the Common Audit on
    why there is a sudden dip in MEL statistics for May. We
    also observe an increase in MEL use before May, but
    none of the other relevant KPIs (robberies, MDR)
    indicate anything in particular pointing to any problems
    related to the lack of parts.

    Anniken Meisler

  • Observation

    Closed


    Closed


    Deadline was:

    In different MoM from different FDM meetings it is hard
    to see concrete actions and also whether the different
    outputs are being tracked in the management (SQID)
    system.

    Anniken Meisler



Additional Documentation

EA-2020-6_JI-Audit-Report-CHC.pdf Status-Fellesrevisjonen-Feb-2021-.xlsx medarbeidersamtaler.png


EA-2020-6_JI-Audit-Report-CHC.pdf, Status-Fellesrevisjonen-Feb-2021-.xlsx, medarbeidersamtaler.png



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